Shipping

Orders are processed and shipped on business days only, Monday through Friday. You may experience processing delays surrounding company observed holidays. Shipping estimates are provided by the carrier and Calme is not responsible for any unanticipated delays with the carrier.

 

DOMESTIC SHIPPING


Shipping Methods Available for Contiguous United States

SHipping MethodEstimated Delivery TimePrice
Standard Shipping on orders under $50 USD up to 7 business days $7 USD
Standard Shipping on orders $50+ USD up to 7 business days FREE
Express Shipping* 2-3 business days $20 USD
Overnight Shipping* 1-2 business days $35 USD

Shipping Methods Available for Alaska, Hawaii and Puerto Rico

Shipping MethodEstimated Delivery TimePrice
Standard Shipping on all orders under $50 USD up to 7 business days $18 USD
Express Shipping* 2-3 business days $35 USD
Overnight Shipping* 1-2 business days $60 USD

* We are unable to guarantee expedited shipping for all addresses being delivered to Alaska, Hawaii and Puerto Rico. As carrier availability to remote addresses may be limited. If we are notified by the carrier that they are unable to expedite to your address, you will be contacted before your order ships.

 

International Orders


Shipping Methods Available for International Orders

Shipping MethodEstimated Delivery TimePrice
Standard Shipping to Canada up to 10 business days* $18 USD
Standard Shipping to Mexico up to 10 business days* $18 USD
Standard Shipping to other International Countries/Regions up to 10 business days* $35 USD
Standard Shipping to Australia up to 10 business days* $50 USD

*Delivery timing may be delayed pending customs approval upon arrival to the destination country.

Your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

SHIPPING

Do you ship to a P.O. Boxes and Freight Forwarding addresses?

We do ship to PO Box and APO/FPO Box addresses. However, overnight and expedited delivery is not available for these addresses.

Which shipping carriers do you use?

Calme proudly partners with multiple shipping carriers to ensure the timeliest delivery of your purchase. Once your order has shipped, you will receive an email providing your tracking number and carrier information.

Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

Why is my package delayed?

Shipping estimates are provided by the carrier and calme.com is not responsible for any unanticipated delays.

We have been advised by all major carriers that some customers may experience delays due to increased volume and updates to staffing. While this might mean packages are taking a little longer than normal to arrive, they are still being delivered successfully.

For additional details on the transit path, we recommend contacting the carrier directly.

Can I place an order online to pick up at the Calme Store?

If your item shows availability at our Calme Flagship store in San Marino, CA, merely select “Pick Up In-Store" at checkout. Once your order is ready for pick up, you will receive an email status update. Orders cannot be split by shipped and pick up items. All items on the order must be available for pick up or all items will be shipped.

What do I do if my tracking says Delivered" but my order did not arrive?

Can’t find your package? We recommend alerting the shipping carrier for more information. Many times, a missing delivery is often misplaced or redirected to a local access point for secure pickup.

If you have not received any updates from the carrier within 48 hours of your delivery date, let us help make it right! Please reach out to Calme Support for additional support in the recovery of your package.