Returns & Exchanges

RETURN POLICY

We will happily accept unworn, unwashed, unaltered, or unused merchandise with tags intact and purchased on calme.com for return or exchange within 30 days of delivery date.

Please allow up to 10 business days from your return ship date to receive your refund. You will be notified via email once the refund has been processed. Shipping and handling charges are not refundable.

Calme merchandise purchased at our Calme Flagship in San Marino, CA must be returned in-store to the Calme Flagship store. For more information on the store location, please click here.

Calme Merchandise purchased from Johnny Was is subject to the return policy of the originating retailer and must be returned to Johnny Was. For more information, visit www.johnnywas.com.

Calme reserves the right to deny a return or refund if the merchandise does not meet the terms and conditions of our Return and Exchange Policy. Items that do not meet the policy’s terms and conditions may be returned to you.

All merchandise purchased at 50% off or more is considered final sale and cannot be returned or exchanged.

EXCHANGES

We currently do not have a full-service exchange option. It is recommended to place a new order for your preferred item/size and return your original order using the steps below. 

HOW TO RETURN

Online Orders

To return merchandise purchased on www.calme.com, please follow the steps below:

For Domestic Orders -

To begin your return process, please complete your return request using our online form HERE. You may also connect with Calme Support by email at support@calme.com or by phone at (866) 641-0377 to request your free pre-paid return label.

Please allow 48 hours from the requested date to receive your label. Pre-paid return labels must be used within 7 days of issuance.

Pack your return merchandise securely (in the original packaging if possible) and complete the Return Request Form on your packing slip. Please indicate which items you are returning and the reason for return.

Using the return label provided, include your packing slip with your return package and drop off at your local Fed Ex location.


For International Orders

Pack your return merchandise securely (in the original packaging if possible) and complete the Return Request Form on your packing slip. Please indicate which items you are returning, the reason for return and include in your return package.

Please send your return to the following address: Attn: Calme Returns, 2423 E. 23rd Street, Los Angeles, California 90058



Shipping and handling charges are not refundable. We recommend you use a trackable and insured shipping method as www.calme.com cannot accept responsibility for items not received or damaged in transit.

Please allow up to 10 business days from your return ship date to receive your refund. You will be notified via email once the refund has been processed.


RETURNS FAQ

How long do I have to return my order?

We will gladly accept unworn, unwashed, unaltered or unused merchandise with tags intact and purchased at full price on calme.com for return or exchange within 30 days of delivery. We do not accept returns for Calme merchandise purchased through Johnny Was. To see full policy, click here.

Can I exchange my order?

We do not have a full-service exchange option currently. It is recommended to place a new order for your preferred item/size and return your original order for a full refund.

How do I return a gifted purchase?

Gift returns are ONLY eligible to those with an applicable order number and may only be returned to the gift recipient for online store credit. Should you wish for the order to be refunded back to the purchaser, please let us know. To proceed with processing a gift return request, please contact Calme Support and provide any of the following:

  • Order number OR First and Last Name of Purchaser OR Email address of Purchaser

  • Item SKU, Color and Size you wish to return

  • Your email address

Does Calme offer price adjustments?

Calme offers price adjustments within 14 days of your order being placed for items purchased at full price. In the event you were unable to input your welcome code at checkout, please contact Calme Support with the promo code to request a price adjustment.

Can I return my in-store purchase by mail?

Calme merchandise purchased at our Calme Flagship must be returned in-store to the Calme Flagship store. For more information on the store location, please click here.

Calme Merchandise purchased from Johnny Was is subject to the return policy of the originating retailer and must be returned to Johnny Was. For more information, visit www.johnnywas.com..