FAQs

Find answers to the most frequently asked questions.

ORDERING & PAYMENTS

Can I place order by phone?

Our Calme Support Team are happy to advise on sizing, fit and help you to place your order. Contact us at (866) 641-0377 Monday - Friday 9:00am - 5:00pm PST (Pacific Standard Time).p>

  • **Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available, and your credit card is authorized for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time. If for any reason they are increased, we will let you know by e-mail and inform you prior to processing your order. We will send you an e-mail confirmation receipt of your order.p>

Which payment methods are accepted?

We accept orders with all major credit/debit cards (Visa, Master card, Discover, and American Express), PayPal, AmazonPay and Afterpay. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency.

If your credit card was declined, the information provided may have been entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.

  • ** All prices quoted on this website at checkout are inclusive of US taxes, relative to the rules for each state.

What is Afterpay and how does it work?

Afterpay offers installment plans for purchases made on calme.com: Buy what you want today; pay it in four installments, interest-free.

To use “Afterpay,” simply select the "Afterpay" option as your payment method at checkout. If this is your first time using Afterpay, you will need to register with Afterpay first and then provide your preferred payment details (they accept Visa, Mastercard, and AMEX). All items in your shopping bag must be eligible for Afterpay, and the total value must be between $35-$2000.

  • * * For a comprehensive list of Afterpay’s FAQs, please visit their website. You can also check out Afterpay’s Privacy Policy here. If you have any questions or concerns regarding your Afterpay order, please contact Afterpay’s support team at info@afterpay.com.

What currency is your site listed in?

Prices for all our items are listed in USD, whether you are logging in from the US, Canada, Australia, or any other country.

Can I place an order without an account?

Yes, you can. You can place an order as a guest once you reach the checkout page.

What do I do if I forgot my password?

If you forget your password, on the log in screen, click the link ‘Forgot Your Password’, and you will receive an email with a link to reset your password. You can also contact Calme Support at (866) 641-0377 Monday - Friday 9:00am - 5:00pm PST (Pacific Standard Time) and an agent will guide you through a password re-set.

SHIPPING

Does Calme ship internationally?

Calme.com proudly offers standard shipping worldwide for a flat shipping fee. Your order may be subject to additional import duties and taxes upon delivery to your destination country. Any fees assessed by the customs agency upon arrival will be the responsibility of the recipient. For more information on rates and delivery times, please click here.

Do you ship to a P.O. Boxes and Freight Forwarding addresses?

We do ship to PO Box and APO/FPO Box addresses. However, overnight and expedited delivery is not available for these addresses.

Which shipping carriers do you use?

Calme proudly partners with multiple shipping carriers to ensure the timeliest delivery of your purchase. Once your order has shipped, you will receive an email providing your tracking number and carrier information. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

How long does it take to get an order?

Domestic orders can arrive up to 7 business days from order placement unless expedited delivery was selected.

International orders can arrive up to 10 business days from order placement pending customs office approval and release.

For more information on rates and delivery times, please click here.

Can I pay for expedited shipping?

We offer Overnight and Express shipping for all domestic orders (excluding those addressed to PO/APO addresses). We are unable to guarantee expedited shipping availability for all addresses being delivered to Alaska, Hawaii, and Puerto Rico. Carrier availability to remote addresses may be limited. For more information on rates, please click here.

  • **Orders are shipped on business days only, Monday through Friday. Pending the carrier policies, delivery for expedited shipping will also occur on business days only.

Do you offer gift notes, gift wrapping or boxes?

We're sorry; we are not there yet, but we will be soon! At this time, we do not offer gift receipts, personalized notes or gift wrapping for orders placed on our website. We are working on some solutions so stay tuned.

ORDER STATUS

Can I cancel or change my order after it's placed?

Calme is committed to processing each order as quickly as possible. Once an order has been placed, we are unable to modify or cancel the order. Don't worry, our Calme Support team would be happy to walk you through returning or exchanging your order once received.

My address was submitted incorrectly, can you change it?

As soon as your order is placed, our fulfillment locations have accepted the order and begun processing to get your order to you as soon as possible. If an item has already been processed for shipping, we are unable to update or change the address. It is recommended to contact the carrier to request your package be returned to sender or rerouted to an alternate address.

How will I know when my order ships?

Once your item(s) has shipped, we will send you the tracking number to the email on the order. You may also find the information on your 'My Account' page if you place your order while signed in.

  • **Sign up for transit text alerts via the tracking link included in your Shipping Notification.

Where can I track my order status?

You can track your order three ways:

  1. Log into your Calme.com account to view your order history.

  2. Click the link included in the shipping notification sent to the email on file. You may also sign up for transit text alerts to be kept up to date on the arrival of your order.

  3. Let the support team take care of you. Contact Calme Support for more information on the status of your order.

Why is my package delayed?

Shipping estimates are provided by the carrier and calme.com is not responsible for any unanticipated delays.

We have been advised by all major carriers that some customers may experience delays due to increased volume and updates to staffing. While this might mean packages are taking a little longer than normal to arrive, they are still being delivered successfully.

For additional details on the transit path, we recommend contacting the carrier directly.

What do I do if my tracking says "Delivered" but my package did not arrive?

Can’t find your package? We recommend alerting the shipping carrier for more information. Many times, a missing delivery is often misplaced or redirected to a local access point for secure pickup.

If you have not received any updates from the carrier within 48 hours of your delivery date, let us help you! Please reach out to Calme Support for additional support in the recovery of your package.

RETURNS

How long do I have to return my order?

We will gladly accept unworn, unwashed, unaltered or unused merchandise with tags intact and purchased at full price on calme.com for return or exchange within 30 days of delivery. We do not accept returns for Calme merchandise purchased through Johnny Was. To see full policy, click here.

Can I exchange my order?

We do not have a full-service exchange option currently. It is recommended to place a new order for your preferred item/size and return your original order for a full refund.

How do I return a gifted purchase?

Gift returns are ONLY eligible to those with an applicable order number and may only be returned to the gift recipient for online store credit. Should you wish for the order to be refunded back to the purchaser, please let us know. To proceed with processing a gift return request, please contact Calme Support and provide any of the following:

  • Order number OR First and Last Name of Purchaser OR Email address of Purchaser

  • Item SKU, Color and Size you wish to return

  • Your email address

Can I return my in-store Calme purchase by mail?

Calme merchandise purchased at our Calme Flagship must be returned in-store to the Calme Flagship store. For more information on the store location, please click here.

Calme Merchandise purchased from Johnny Was is subject to the return policy of the originating retailer and must be returned to Johnny Was. For more information, visit www.johnnywas.com.

How long will it take to receive my refund?

Please allow up to 10 business days from your return ship date to receive your refund. You will be notified via email once the refund has been processed.

PROMOTIONS & DISCOUNTS

Does Calme offer any promotional codes?

We love our Calme Community and want everyone - including you - to take full advantage of the shopping benefits we offer. Sign up for our Email Newsletter and/or SMS to be notified of all upcoming promotions.

How do I apply my promo code when ordering?

To redeem your promo code, be sure to be logged into your Calme account. Once logged in, you can type the code into promo code box while on the 'Shopping Bag' page and hit apply. Your discount will be applied to your order. Proceed to checkout.

  • ** Customers are limited to one promotional code use per order. We are unable to apply multiple codes to a single transaction online or in-store.

Does Calme offer price adjustments?

Calme offers price adjustments within 14 days of your order being placed for items purchased at full price. In the event you were unable to input your welcome code at checkout, please contact Calme Support with the promo code to request a price adjustment.

SUBSCRIPTIONS

How do I request a Calme Catalog?

In order to be added to our catalog mailing list, please fill out the Sign-Up form on our Subscriptions Page.

How do I get removed from the catalog list?

In order to be removed from our catalog mailing list, please fill out the Removal Request form on our Subscriptions Page

  • **In some instances, it may take two to three distribution cycles for customer information to be purged from our mailing list. Rest assured that our marketing team will be made aware of your request to be removed and is working to ensure future deliveries are canceled at the earliest opportunity.

How do I Sign up for SMS?

Don’t miss a thing by signing up for text notifications. Visit our Subscriptions Page and select Text to register your mobile number.

How do I manage my email preferences?

You can manage your email preferences in two ways:

  • Log into your Calme.com account and select “General Subscription” to update your frequency preferences
  • Visit our Subscription Page and select Newsletter to update your frequency preferences and add your birthday to your Calme account.

CALME RETAIL & PICKUP

Where can I find my closest Calme Retail Store?

Come visit our Calme Flagship located in sunny Southern California. For more information, please visit our Store Page.

Can I place an order online to pick up in-store?

If your item shows availability at our Calme Flagship store in San Marino, CA, merely select “Pick Up In-Store" at checkout. Once your order is ready for pick up, you will receive an email status update. Orders cannot be split by shipped and pick up items. All items on the order must be available for pick up or all items will be shipped.

When will my buy online, pick up in-store order be ready for pickup?

While items are typically ready for pickup within 24hrs hours of ordering, please allow up to 2 business days to receive your pickup notification.

  • **If your order is not picked up within 7 days, your order will be cancelled, and any pending authorizations associated with the order will be dropped. In the event an extension is needed, please contact the pickup store to avoid cancellation.

Can someone else pickup my buy online, pick up in-store order?

Unfortunately, only the person who placed the order may pick it up at this time. If you have any concerns, contact your pickup store.